Privacy Policy

    Introduction

    Welcome to Talsey AI (“we”, “our”, “us”). Talsey AI is an AI-powered texting platform designed to assist hotels (“Clients”, “you”) in communicating effectively with their guests (“Guests”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

    This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services. By using Talsey AI, you agree to the practices described in this policy.

    1. Information We Collect

    1.1 Information Provided by Clients (Hotels):

    • Account Information: When you register for our services, we collect information such as your business name, contact details, email address, phone number, billing information, and other relevant details necessary to manage your account.

    • Guest Information: Clients may input or import guest data into our platform to facilitate communication. This includes names, phone numbers, email addresses, reservation details, preferences, and other pertinent information.

    1.2 Information Collected Automatically:

    • Technical Data: When you access our services, we automatically collect information such as IP addresses, browser types, operating systems, device identifiers, and usage data (e.g., pages accessed, time spent on pages, interaction with messages).

    • Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience, analyze usage patterns, and ensure security. You can manage your cookie preferences through your browser settings.

    2. How We Use Your Information

    We use the collected information for the following purposes:

    • Providing and Improving Services: To operate, maintain, and enhance our AI-powered texting platform, ensuring effective communication between Clients and their Guests.

    • Personalization: To tailor our services to better meet the needs of Clients and their Guests.

    • Communication: To send administrative messages, updates, and notifications related to our services.

    • Security and Fraud Prevention: To monitor and ensure the security of our platform, protect against unauthorized access, and prevent fraudulent activities.

    • Compliance: To comply with legal obligations and enforce our terms and policies.

    3. How We Share Your Information

    We may share your information in the following circumstances:

    3.1 With Clients (Hotels):

    • Guest Data: The guest information provided by Clients is used solely for the purpose of facilitating communication between the Client and their Guests. We do not share this data with other Clients unless explicitly authorized by the Client.

    3.2 With Service Providers:

    • We may engage third-party service providers to perform functions on our behalf, such as data hosting, analytics, payment processing, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes specified by us.

    3.3 Legal Requirements:

    • We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

    3.4 Business Transfers:

    • In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.

    3.5 Aggregated or Anonymized Information:

    • We may share aggregated or anonymized information that does not personally identify you or the Guests for any purpose.

    4. Data Security

    We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. These measures include encryption, access controls, regular security assessments, and employee training.

    5. Data Retention

    We retain personal information for as long as necessary to provide our services, fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

    6. Your Rights and Choices

    Depending on your jurisdiction, you may have certain rights regarding your personal information:

    6.1 Rights for Clients:

    • Access: You can request access to the personal information we hold about you and your Guests.

    • Correction: You can request correction of any inaccurate or incomplete information.

    • Deletion: You can request deletion of your personal information, subject to certain exceptions.

    • Restriction of Processing: You can request the restriction of processing your personal information under certain conditions.

    • Data Portability: You can request the transfer of your personal information to another service.

    • Objection: You can object to the processing of your personal information under certain circumstances.

    To exercise these rights, please contact us using the contact information provided below.

    6.2 Opt-Out Choices for Guests:

    • Guests can opt-out of receiving communications from their hotel through Talsey AI by following the instructions provided in the messages or by contacting the hotel directly.

    7. International Transfers

    Your information may be transferred to and processed in countries outside your jurisdiction, which may have different data protection laws. We ensure that such transfers are made in compliance with applicable laws and that appropriate safeguards are in place.

    8. Third-Party Links

    Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any linked sites.

    9. Children’s Privacy

    Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

    10. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the “Last Updated” date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

    11. Contact Us

    If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

    Talsey AI
    info@talsey.com